Ελληνικά
At Dormed Hellas technical support is a very serious matter. For this reason we created a well-organized technical department ready to intervene at any time. Today we provide you with the opportunity to send us your technical problems even during non-working hours. Our digital support system for you to submitting your technical issues is open 24 hours a day, 7 days a week, 365 days a year.
The process
Step 1
Access to the system
If you have an account, please log in to the online troubleshooting system. In case you forgot your password click on the password reset link “Forgot your password?”. If you are visiting this service for the first time please click on the “Register Now”
Step 2
Submit your request
After your successfully logging in our system, you will need to submit your technical request. In step 2 you must enter a detailed description of your technical issue.
Step 3
Solving your request
Each technical request automatically receives from the system a priority code eg #ticket 001. The engineers of our company will receive your technical request and depending on its priority will contact you directly. All technical procedures are performed during working days and hours, Monday – Friday 09:00 to 05:00.
